Terms of service
Introduction
The Zei is a home-based business. Orders are accepted through Instagram, other communication channels, home service, or exhibitions.
By placing an order or making a payment, the customer confirms that they have read, understood, and agreed to these policies in full without reservation.
1. Custom Order Policy
All The Zei abayas are designed and tailored upon request.
Because every product is custom-made:
- Orders are non-refundable.
- Orders are non-exchangeable.
- Modifications to an order are not permitted after confirmation and full payment.
Once an order is confirmed and payment is received, production begins immediately.
2. Measurements & Sizing Responsibility
Customers are fully responsible for:
- Providing accurate measurements.
- Selecting the correct size.
- Reviewing all order details before confirmation.
The Zei is not responsible for sizing issues resulting from incorrect information provided by the customer.
3. Alterations Due to The Zei’s Error
If a product is received with a clear manufacturing defect or a sizing error caused by The Zei:
Requirements
- The customer must contact The Zei within 3 calendar days of receiving the order.
- Clear photo or video evidence must be provided.
If the Request Is Approved
- Only one alteration will be provided.
- No monetary refund will be issued.
- The product must be returned in its original, unused condition.
Requests submitted after 3 calendar days will not be considered.
4. Production Time
Production time generally ranges from:
- 2–3 weeks or longer
Production time depends on:
- Design complexity
- Order volume
Please note:
- Production timelines are estimates and not guaranteed deadlines.
- Delays may occur due to official holidays or circumstances beyond The Zei’s control.
5. Cancellation Policy
Orders cannot be cancelled after:
- Payment has been received.
- Production has started.
If a cancellation request is made before production begins, The Zei reserves the right to deduct administrative and operational fees.
6. Payment Policy
Orders are approved only after full payment has been received.
Accepted Payment Methods
- Cash
- Bank Transfer
- Sadad
- Bank Cards
- Electronic Payment Links
- Any mutually agreed-upon payment method
Once payment is confirmed through any accepted method, the order becomes final and binding for both parties.
7. Disclaimer Regarding Product Differences
Due to the handmade nature of custom tailoring:
- Minor variations may occur in stitching, finishing, or fabric placement.
- Colors may appear different due to lighting, photography, or screen settings.
These variations are considered part of the handcrafted process and do not qualify as defects or valid reasons for:
- Refunds
- Exchanges
- Compensation
8. Shipping & Delivery Policy
Customer Responsibility
- Customers are responsible for all shipping and delivery costs.
Liability
- The Zei is not responsible for any delay, loss, or damage once the order has been handed over to the shipping company.
Alteration-Related Shipping Costs
- For approved alterations, customers are responsible for round-trip shipping costs.
- For optional alteration requests, customers are responsible for both shipping costs and any applicable alteration fees.
No alteration request will be processed until all required shipping fees have been paid.
Customer Acknowledgment
By placing an order with The Zei and completing payment, the customer acknowledges and agrees to all policies, terms, and conditions stated above.